Packages are generally dispatched within 48 hrs after receipt of payment and are shipped via DHL with tracking and drop-off without signature.

Shipping Fees:

Free shipping for all items.

Shipping Mode:

We have partnered DHL Ghana as our prefered courier service for deliveries within all the ten regions of Ghana. Kindly read their Terms and conditions for courier.

http://www.dhl.com.vc/en/express/shipping/shipping_advice/terms_conditions.htmlShipmentTermsAndConditions.html

Delivery Time Frame:

Within Accra – Intra city: 48 hours
Within Accra,Kumasi, Takoradi, Sekondi&Tema: 48 hours
Within Cape Coast, Koforidua, Tamale, Sunyani: 48 hours
Within Tarkwa, Obuasi, Dunkwa: 48 hours
All other destinations within Bolga or Wa: 48 hours

Cancellation Policy:

In case we receive a cancellation notice and the order has not been shipped, we shall cancel the order and refund the entire amount. The refund process would take 10 to 30 days and would be reimbursed to your credit card. We will not be able to cancel orders that have already been shipped. The customer agrees not to dispute the decision made by Telefonika GH. Ltd and accepts the cancellation policies. For Bank Transfer order, if payment is not received in 3 days the order will be cancelled automatically.

Termination of Use:

Telefonika GH. Ltd may, in its sole discretion, terminate your account or your use of the Telefonika GH. Ltd online website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Telefonika GH. Ltd online reserves the right to change, suspend or discontinue all or any aspects of the Telefonika GH. Ltd online website at any time without prior notice.